Terms and Conditions

TERMS OF USE OF THE SERVICES

1. INTRODUCTION: KEY DEFINITIONS AND WHAT MAKES UP YOUR TERMS OF USE

The following definitions are used in these terms and conditions:

Access Device” means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);

Bonus Terms” means any terms and conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time;

Supervision institution” means the supervision institution of commercial gambling in Curacao;

General Terms” means the terms and conditions set out in this document;

“Group” includes SG International LP, registration no. SL023302, address Suite 1, 4 Queens Street, Edinburgh, EH2 1JE, Scotland, UK and SG International N.V., registration No. 137028, registered address is at Heelsumstraat 51 E-Commerce Park, Curacao. The division of competence of group companies is detailed in this Terms and Conditions;

“Operator” means Group of companies – SG International N.V., registration No. 137028, registered address is at Heelsumstraat 51 E-Commerce Park, Curacao, license no. № 8048 / JAZ2015-035 (License Holder) and payment agent – SG International LP, registration no. SL023302, address Suite 1, 4 Queens Street, Edinburgh, EH2 1JE, Scotland, UK, being owned and fully controlled by the License Holder and acting under license agreement concluded with SG International N.V. The company SG International LP was founded in Scotland, UK, and laws of Scotland, UK apply to its activity;

“Payment Processor” means SG International LP, a company registered in Suite 1, 4 Queens Street, Edinburgh, EH2 1JE, Scotland, UK with registered company number SL023302;

Privacy Policy” means the Operator’s privacy policy accessed via the Privacy Policy link, which is an unseparable part of these Terms and Conditions;

Rules” means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3;

“Refund” means a reversal of a means as per request of a Player deposited in the Player Account not used for the Services.

Services” means, as appropriate, the services offered for the time being by the Operator through the Website and/or via any Access Device application;

Terms of Use” means (a) the General Terms; (b) the Privacy Policy; (c) where appropriate under paragraph 1.3, the relevant Rules, Bonus Terms and Additional Terms applicable to the Services that are being used by You; and

Website” means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: casinoprizma.com.

1.2 By using and/or visiting any section of the Website, or by opening an account with the Operator through the Website, You agree to be bound by the Terms of Use and You accordingly: (a) agree to the use of electronic communications in order to enter into contracts; and (b) waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law; (c) agree, that in order to use our service you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy.  The Terms of Use do not affect your statutory rights.

1.3 In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by Rules of any game You play (“Game Rules”), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services.

1.4 The original text of the Terms of Use are in English and any interpretation of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.

1.5 Please read the Terms of Use carefully before accepting them. Once You have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules and payment methods relevant to Your use of the Website. Please note that the Terms of Use are subject to change, as set out in paragraph 3 below.

1.6 If You do not agree to accept and be bound by the Terms of Use please do not open an account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms of Use which we have notified You are in force from time to time.

1.8 For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and You should ensure at all times that Your use of the Services is in accordance with the Terms of Use.

GENERAL TERMS

2. CONTRACTING PARTIES

2.1 The Terms of Use shall be agreed between You and the Operator and the Payment processor.
All information on the Website is provided by the provider of services on the Website, a company SG International N.V. (hereinafter casinoprizma.com), is a company operating https://www.casinoprizma.com. Services are provided to card holder by SG International LP located at Suite 1, 4 Queens Street, Edinburgh, EH2 1JE, Scotland, UK. In the event of any inquiries and complaints, please direct them to SG International LP. SG International N.V. is incorporated under the laws of Curacao, Netherlands Antilles and operators its regulated activities in terms of License No. № 8048 / JAZ2015-035. SG International N.V. and SG International LP, a limited partnership incorporated under the laws of Scotland, UK entered into a partnership agreement where the Parties agreed that SG International LP would act as an agent of SG International N.V. to promote products and services offered by SG International N.V. SG International LP is fully liable for any acts of their employees, agents or affiliated entities. SG International LP as Payment processor and SG International N.V. as Operator in these Terms and Conditions is referred to as Casinoprizma, casinoprizma.com, “We”, “Us”, “Our”, “Management”, “Site” or “Company” that you enter contract with. The Player and registered Account Holder shall be referred to as “You”, “Yours”, “Customer” or “The Player”.

2.2 in the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.

3. CHANGES TO THE TERMS OF USE

3.1 We may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the Terms and Conditions  link in the footer section of the Website.

3.2 Where we wish to make substantial changes to the Terms of Use, we will give You as much prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph 3.3. For minor or insubstantial changes, we may not give You any notice of such changes, so You are advised to review the Terms of Use through the Terms and Conditions link on the Website on a regular basis.

3.3 Where we make changes to the Terms of Use which we wish to notify You of, we will do so by such method of notification as we may, in our discretion, deem appropriate.

4. OPENING YOUR ACCOUNT

4.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator (“Your Account” or “Account“).

4.2 In order to open Your Account for use with the Services, You can:

4.2.1 click on Join Now on the Website and follow the on-screen instructions;or

4.2.2 open by such other Account opening method as shall, from time to time be offered by the Operator;

4.3 When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details“). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.

4.4 In opening Your Account You warrant that:

4.4.1 You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;

4.4.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant Age“);

4.4.3 gambling is not illegal in the territory where You reside;

4.4.4 You are legally able to enter into contracts;

4.4.5 You have not been excluded from gambling; and

4.4.6 You have not already had an Account closed by us for any reason.

4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:

4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;

4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or

4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.

5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS

5.1 You warrant that:

5.1.1 the name and address You supply when opening Your Account are correct; and

5.1.2 You are the rightful owner of the money which You at any time deposit in Your Account.

5.2 By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the “Checks“). You agree that from time to time, upon our request (including requests from Payment processor), You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.

5.3 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us – [email protected]

5.4 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.

5.5 It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:

5.5.1 Your Account will be closed;

5.5.2 all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;

5.5.3 any deposits made whilst You were under the Relevant Age will be returned to You; and

5.5.4 any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and shall be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.

6. KNOW YOUR CLIENT POLICY

To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:

  • Each document must be sent as a separate image
  • Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpeg

When you take your picture:

  • Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden
  • Your picture must be in focus and all the text easy to read
  • Your full passport photo page or ID must be in shot, don’t leave any bits out or cover with your hand or fingers
  • Your lighting must be good, to stop any glare don’t use flash

 

We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.

6.1. Why do I need to verify my account?

When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.

6.2. What do I need to provide?

To verify your age we will accept one of the following documents:

  • Passport (recommended)
  • Driving license
  • National ID Card
  • Birth Certificate (verification takes up to 24 hours)
  • Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).

Card data shall not be collected and stored by Us without PCI DSS.

To verify your identity (KYC) we may need additional documents which could also include:

  • Signed Credit Agreement
  • Utility Bill (less than 6 months old)
  • Bank Statement (less than 6 months old)

Make sure your documents are in acceptable condition.

6.3. How can I send you my documents?

The quickest and easiest way to verify your account is online.

You can also send the documents via email.

Here are a few tips on how to get it right first time:

Sending your documents via email

  • Take a photo of each of your documents and save the photos (or, scan them and save as a .jpeg)
  • Open the email account that you used to register for our Website
  • Open a new email, addressed to [email protected]
  • Attach the photos
  • Enter your account number or username in the ‘Subject’ bar at the top of your email
  • Press ‘Send

When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:

  • Your name and contact details, including a valid email address which needs to be unique to your account
  • Your date of birth – you must be at least 18 years old
  • A unique username (your username may contain only letters, numbers, underscore and hyphen symbols) and a password which means only you can access your account
  • Your betting currency and a deposit limit
  • A security question and the answer

Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.

For legal reasons when travelling abroad you may not be able to access your account.

We are unable to accept accounts or offer any of our products or services to clients resident in the following countries (include link to list of countries):

Game provider Restricted territories
NETENT games

 

1. Absolute Restriction
United States of America, United Kingdom, Spain, France and Italy. 
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2. Blacklisted Territories
NetEnt content shall not be served in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Curacao, Ecuador, Ethiopia,
Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Namibia, Nicaragua, North Korea,
Pakistan, Panama, Philippines, Singapore, Sudan, Syria, Taiwan,
Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.
 

3. Regulated Territories (only permitted to offer if receipt of a license from the local regulator
which has been seen and approved by NetEnt):
Belgium, Bulgaria, Czech Republic, Colombia, Croatia, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal,
Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.4. Branded Game Territories
 

4.1 Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead and Conan cannot be offered in
the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Curacao, Ecuador, Ethiopia,
Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Namibia, Nicaragua, North Korea,
Pakistan, Panama, Philippines, Singapore, Sudan, Syria, Taiwan, Trinidad
and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Czech Republic, Colombia, Croatia, Denmark, Estonia,
France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United
Kingdom, United States of America.

4.2 In addition to the jurisdictions set out in paragraph 4.1, Planet of the Apes Video Slot must not
be offered in the following territories:
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

4.3 Vikings Video Slot must not be offered in the additional jurisdictions:
Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar,
Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America

4.4 In addition to the jurisdictions set out in paragraph 4.1, Narcos Video Slot must not be offered
in the following territories:
Indonesia, South Korea.

5. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man,
Creature from the Black Lagoon and The Invisible Man), can only be played in the following territories:
Andorra, Armenia, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark,
Estonia, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova,
Monaco,Montenegro, Netherland, Norway, Peru, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Sweden,
Switzerland.

1 x 2 Network No Customers shall be accepted from Afghanistan, Algeria, Cuba, Egypt, France, Haiti, Iran, Iraq, Israel, Laos, Libya, Netherlands, North Korea, Pakistan, Palestine, Panama, Philippines, Rwanda, Somalia, Syria, USA
Amatic No Customers shall be accepted from Afghanistan, Antigua, Australia, Austria, Belgium, Bosnia, Cambodia, China, Croatia, Cuba, Cyprus, Estonia, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iran, Iraq, Israel, Liechtenstein, Libya, Macau, Mexico, Netherland Antilles, Peru, Serbia, Slovakia, South Africa, Sudan, Switzerland, Syria, US, Vietnam
Apollo Games No Customers shall be accepted from Armenia, Georgia, Czech Republic
Asia Gaming No Customers shall be accepted from Hongkong, Macao, Philippines, Singapore, Taiwan, USA
Authentic Gaming No Customers shall be accepted from Afghanistan, China, Curacao, Cyprus, Ethiopia, France, Hong Kong, Iran, Iraq, Israel, Kuwait, Somalia, Syria, USA, Yemen
Bet Construct No Customers shall be accepted from USA
BetSoft No Customers shall be accepted from United States of America and Territories, Curacao
BetFair No Customers shall be accepted from Australia, Bulgaria, Canada, Cyprus, the Czech Republic, Democratic People’s Republic of Korea, Denmark, France (and French territories), Gibraltar, Greece, India, Pakistan, Sri Lanka, Bangladesh, Iran, Ireland, Italy, Malta, New Zealand, Portugal, Romania, Spain, Turkey, the United Kingdom, the United States of America (and US territories)
Booming Games No Customers shall be accepted from Australia, Belgium, Cayman Islands, France, Iran, Iraq, Israel, Italy, North Korea, Saudi Arabia, Singapore, Turkey, UK, USA, Vatican, Vietnam
EGT No Customers shall be accepted from USA, Guam, Puerto Rico, Georgia, UK, Mariana Islands, American Samoa
Eyecon No Customers shall be accepted from Cyprus, Hong Kong, Israel, Macau, Philippines, The Republic of Turkey, Singapore, USA and its territories, Latvia (Live Only), Ukraine, Denmark, Bulgaria, Czech Republic, Estonia, France, Italy, Portugal, Romania, Spain, Great Britain
Edict

 

No Customers shall be accepted from Afghanistan, Algeria, American Samoa, Angola, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brunei, Burundi, Cambodia, Canada, Cayman Islands, China (People’s Republic of), Christmas Island, Cocos Island, Colombia, Congo (Republic of the), Cook Islands, Cote D’Ivoire (Ivory Coast), Cuba, Czech Republic, Denmark, Dominica, Ecuador, Egypt, Eritrea, Ethiopia, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guyana, Haiti, Heard and McDonald Island, Holy See (Vatican City), Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Japan, Jordan, Kenya, Korea (North), Korea (South), Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Lebanon, Liberia, Libya, Macao, Malawi, Malaysia, Marshall Islands, Martinique, Mayotte, Micronesia, Mongolia, Mozambique, Myanmar / Burma, Namibia, Nauru, Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands,  Norway, Pakistan, Palestinian Territories, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of China (ROC) / Taiwan, Reunion, Russia, Rwanda, Saint Barthelemy, Saint Kitts & Nevis, Saint Martin, Saint Pierre and Miquelon, Sao Tome and Principe, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Somalia, Spain, Sri Lanka, St Pierre & Miquelon, St Vincent & Grenadine, Sudan, Suriname, Switzerland, Syrian Arab Republic, Tajikistan, Tanzania, Thailand, Timor-Leste, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, United Kingdom, United States of America, United States Minor Outlying Islands, US Minor Islands, Uzbekistan, Venezuela, Vietnam, Virgin Islands (US), Wallis Futuna, Yemen Republic of, Zaire, Honduras
Endorphina No Customers shall be accepted from France
Evolution Gaming No Customers shall be accepted from Latvia, USA
Extreme Live No Customers shall be accepted from Israel, France, USA, Australia
Ezugi No Customers shall be accepted from Israel, Netherlands, USA
GameArt No Customers shall be accepted from Belgium, Bulgaria, Cyprus, Estonia, France, Hong Kong, Israel, Italy, Spain, Turkey, USA
Ganapati No Customers shall be accepted from Japan, UK, USA
Gamevy No Customers shall be accepted from USA, Australia
Genii No Customers shall be accepted from Australia, Bulgaria, Denmark, Estonia, Spain, United Kingdom, Italy, Poland, Portugal, Romania, South Africa, USA
Habanero No Customers shall be accepted from Cyprus, Philippines, Singapore, South Africa, UK, USA, France, Bulgaria
iSoftBet No Customers shall be accepted from Afghanistan, Antigua and Barbuda, Belgium, China, Cuba, Cyprus, Denmark, France, Hong Kong, Iran, Iraq, Israel, Kahnawake, Libya, Macau, Malaysia, Netherlands Antilles, Philippines, Romania, Serbia, Singapore, Spain, Sudan, Syria, Turkey, USA
Kiron Interactive No Customers shall be accepted from Australia, China, India, Singapore, South Africa
MicroGaming No Customers shall be accepted from United States of America and Territories, Australia, France, Italy Curacao
Livegames No Customers shall be accepted from USA, France, South Korea
MediaLive No Customers shall be accepted from USA, France
NoLimitCity No Customers shall be accepted from USA, Iran, North Korea, Cuba, Sudan and Syria; and The Netherlands and The Dutch Antilles or any country in which gambling is expressly illegal.
PariPlay No Customers shall be accepted from Belgium, Cayman, Denmark, France, Iran, Iraq, Israel, Italy, Japan, Netherlands, Korea, Poland, Saudi Arabia, Singapore, Spain, Turkey, UK, USA, Vatican
Pinnacle No Customers shall be accepted from USA and its territories; the French Republic and its territories; the United Kingdom; the Netherlands (including Curacao and other countries and territories that form part of the Kingdom of Netherlands); Spain; Germany; Singapore; the Democratic People’s Republic of Korea; Denmark; Philippines; Syria; Turkey; Poland; Ireland; Slovenia; and the Czech Republic;
Platipus No Customers shall be accepted from USA, Iran, Israel
Playson No Customers shall be accepted from Cuba, Iran, Israel, North Korea, Sudan, Syria, USA
PlayNGo No Customers shall be accepted from Afghanistan; Alderney; America Samoa; Angola; Australia; Belgium; Bosnia and Herzegovina; Cambodia; Croatia; Czech Republic; Democratic People´s Republic of Korea (DPRK); Denmark (Prohibited Games In Denmark: – Hugo); Dutch Carribean – including Curacao and Aruba; Ethiopia; Hungary; Iraq; Islamic Republic of Iran; Italy; Lao´s People’s Democratic Republic; Latvia; Lithuania; Romania; Singapore; Syrian Arab Republic; Uganda; United Kingdom; USA; Vanatu; Yemen.
Pragmatic Play No Customers shall be accepted from Bahamas, Denmark, France, Gibraltar, Great Britain, Israel, Taiwan, Ukraine, USA
Red Rake Gaming No Customers shall be accepted from Croatia, Denmark, France, Italy, Portugal, Romania, Spain, UK and Asia (except Turkey, Russia and Armenia)
Oriental Game No Customers shall be accepted from Philippines, USA
Quickspin No Customers shall be accepted from Australia, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Hong Kong, Israel, Italy, Macau, Philippines, Portugal, Romania, Singapore, Spain, Turkey, UK, Ukraine, USA
SA Gaming No Customers shall be accepted from Italy, South Korea
Spinomenal No Customers shall be accepted from USA, Israel and Australia.
Spinola Gaming No Customers shall be accepted from American Samoa, Cuba, French Guiana, Iraq, Iran, Korea, Libyan Arab Jamahiriya, Myanmar, Macau, Northern Mariana Islands, Nigeria, French Polynesia, Sudan, French Southern Territories, USA, Virgin Islands, Zimbabwe
Superlotto No Customers shall be accepted from Latvia
TomHorn No Customers shall be accepted from Israel, Italy, Switzerland, USA
Vivo Gaming No Customers shall be accepted from Argentina, Colombia, Costa Rica, Israel, S. Korea, USA
Wazdan No Customers shall be accepted from USA

The list of game providers and territories, where from the Customers are not accepts may be amended time from time.

7. USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION

7.1 After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device.

7.2 All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorised by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).

7.3 If You have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorised third party, please contact us immediately for a replacement through [email protected], details of which can be found in the Contact Us.

8. DEPOSITS AND WITHDRAWALS FROM YOUR ACCOUNT

8.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.

Withdrawals (including – Refunds) shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. Please note, that Refunds are performed only if there was no game activity on Your account after deposit of respective amount of monies that are reclaimed by you as Refund. All other withdrawals from Your Account will be considered as pay-out of your winnings generated as a result of use of the Services.

In order to request a Refund or any other withdrawal, please contact our support by email to [email protected] and provide all documents as requested by the support in order to complete Your KYC. Should You require Our contact details, please open section “Contact Us”. List of the documents required to complete Your KYC procedure shall be denoted in the email sent to You by our support.

Please note, that Refunds may be requested not later than 7 (seven) days after deposit of respective means to Your Account. After this term all withdrawals shall be considered as pay-out of your winnings generated a result of use of the Services.

8.2 Withdrawals shall be provided within 7 (seven) days time after completion of KYC and approval of Your Account. For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we become aware of deposits into and withdrawals (including charge-back) from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest. The time period, when you can expect your withdrawal at your personal bank account, depends on operation of respective payment service provider or bank. For avoidance of doubt upon your request we can confirm pay-out of the monies requested by You, should that be necessary.

8.3 To the extent required by Your local law or tax or other authorities You are responsible for reporting Your winnings and losses arising from the Services.

8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact [email protected] Any confirmed reductions to your deposit limit will be of immediate effect.

8.5 Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time provided that:

8.5.1 all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;

8.5.2 any Checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and

8.5.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).

8.6 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).

8.7 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will set upon our discretion.

8.8 Inactive Account Fee. If You do not use Your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be an “Inactive Account“. All Inactive Accounts will incur a fee (“Inactive Account Fee”), the details of which can be found in the Help section of the Website. We will notify You when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it.

8.9 LIMITATIONS:

The min. size of deposit is 10 EUR.

The min. size of withdrawal is 10 EUR.

All payout requests are processed in the order of the queue within 72 hours if the requested amount does not exceed 1000 EUR or the equivalent in another currency and up to 7 days in case the requested amount exceeds 1000 EUR.

Withdrawals are processed without commission. Commission for the deposit depends only on the user’s payment system.

8.10 PAYMENT SYSTEM RESTRICTED COUNTRIES

8.10.1 Visa / Mastercard
We support gaming/gambling payouts via OCT (Original Credit Transfer) from Visa or also via Payment Transfer (Mastercard). Prerequisite for paying out are that an initial pay-in was done and for Mastercard this pay-in needs to have been made via a 3-D Secure MID. Additional requirements are that the respective credit card is not a corporate credit card and the respective card is issued in a country that is supported by the respective card scheme (see below). The per transaction limits are 60000,00 EUR for Visa and 5000,00 EUR for Mastercard.

8.10.2 Visa
For Visa (OCT) there is a list of countries not supported. List of non-participating countries for OCT:
USA
Australia
Hongkong
India
Indonesia
Japan
Korea
Malaysia
Singapore

8.10.3 Mastercard
Mastercard PT list of countries supported. List of participating countries for PT:
Andorra
Austria
Belgium
Cyprus
Czech republic
Denmark
Estonia
France
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Luxembourg
Malta
Monaco
Netherlands
Norway
San marino
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
United kingdom

8.10.4 Skrill
Countries restricted for registration. Residents of this country category can access the websites, but cannot register/sign up an account:
Afghanistan
Angola
Barbados
Benin
Bonaire
Burkina Faso
Cape Verde
Cuba
Comoros
Djibouti
East Timor
Eritrea
Faroe Islands
French Polynesia
Gambia
Greenland
Grenada
Guadeloupe
Guyana
Iran
Iraq
Japan
Kyrgyzstan
Lao People’s Democratic Republic
Libya
Macao
Martinique
Namibia
Nauru
New Caledonia
Niger
North Korea
Palau
Reunion
Saint Barthelemy
Saint Martin (Sint Maarten)
Samoa
South Sudan
Sudan
Suriname
Syria
Tajikistan
Togo
Turkmenistan
US Minor Outlying Islands

8.10.5 Skrill
Banned countries. Residents of this country category cannot register an account, nor access the Skrill domains:
Afghanistan
Cuba
Eritrea
Iran
Iraq
Japan
Kyrgyzstan
Libya
North Korea
South Sudan
Sudan
Syria

8.10.6 Skrill
Restricted for Gaming and Binary:
American Samoa (relevant state licenses required)
Brazil
Canada
China (Pr)
Guam (relevant state licenses required)
Hong Kong
Israel
Macao
Puerto Rico (relevant state licenses required)
Northern Mariana Island (relevant state licenses required)
Singapore
Turkey
United Arab Emirates
United States Of America
US Minor Outlying Islands
US Virgin Islands

8.10.7 Neteller
Does not provide service to the following countries:
Afghanistan
Benin
Bonaire
Burundi
Central African Republic
Chad
China
Congo Republic
Crimea
Cuba
Djibouti
Equatorial Guinea
Eritrea
Gabon
Gambia
Guinea
Guinea-Bissau
Guyana
Iran
Iraq
Kazakhstan
Kyrgyzstan
Lao People’s Democratic Republic
Liberia
Libya
Madagascar
Malawi
Mali
Mauritania
Mongolia
Montserrat
Myanmar
Nauru
Niger
Niue
Norfolk Island
North Korea
Palau
Papua New Guinea
Saint Barthelemy
Saint Kitts and Nevis
Saint Martin
Sint Maarten
Sierra Leone
Sudan (North and South)
Suriname
Syria
Tajikistan
Timor-Leste
Togo
Turkmenistan
Uzbekistan
Western Sahara
Yemen

8.10.8 Neteller
Requires local license for specific countries:
Australia
Belgium
France
Germany
Japan
Spain
Turkey
UK

9. BONUSES

9.1. Casinoprizma reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by Casinoprizma under regular circumstances.

9.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. Casinoprizma has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure.

9.3. Bonuses can be received once per person (Customer), per household, per address, per mobile phone, per shared computer and per shared IP address. Risk-free bets on any games or services do not count toward the wagering requirements. Winnings from free spins are added to the real money balance.

9.4. The maximum amount of money to be won from a no deposit free spin bonus and gameplay with mentioned bonus funds is 50 EUR or any other currency equivalent. Any winnings exceeding 50 EUR without making a real money deposit will be void and will be kept by Casinoprizma. Example, a customer receives a no deposit free spins bonus. The free spins get played out and the customer wins 10 EUR. The customer proceeds to play other games and wins 90 EUR, totaling 100 EUR in the Casinoprizma  cashier. In this case the customer has exceeded the cap of 50 EUR winnings, 50 EUR will be available for withdrawing and 50 EUR will be kept byCasinoprizma.

9.5. The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per bet line. Casinoprizma  reserves the right to void bets and wager turnovers resulting from larger bets made on games and/or services of Casinoprizma.

9.6. Casinoprizma  reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.

9.7. If a player or a group of players are abusing casino bonuses Casinoprizma  has the right to confiscate any wins thereof and to close the players account(s). Abusive behaviour towards bonuses and/or bonus abuse means:

i) A Player places bets and/or wagers amounting to the maximum allowed per bonus terms to raise the variance in order increase the balance

ii) Player lowers the bet and/or wager size after a big win and changes the game to one with a lower volatility

iii) Player makes deposits to cap out the bonus amount but not more. Applicable to match bonuses of 50% and above

After the account has been flagged as bonus abusing it is forbidden to use any other bonuses and/or participate in promotions at Casinoprizma.

10. LEGAL USE OF THE WEBSITE

10.1 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the United States of America and those territories listed in the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.

10.2 It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.

10.3 If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.

11. PLACING YOUR BET AND/OR GAMING USING THE SERVICES

11.1 In order to place a bet or access a Service you should follow the instructions provided at the respective section of the Website.

11.2 It is Your responsibility to ensure that the details of any bet, stake or similar transaction that you place using the Services (a “Transaction“) are correct when using the Website (either directly, through an application or otherwise) in accordance with the relevant Game Rules, as appropriate.

11.3 Your Transaction history can be accessed by you by clicking My Account on the Website, or through our Customer Services team (including by opting to receive a written statement).

11.4 We reserve the right to refuse the whole or part of any Transaction requested by You at any time in our sole discretion, or where You have breached the Terms of Use. No Transaction is accepted by us until You have given the appropriate confirmation (or it has otherwise been accepted by us) in accordance with paragraph 11.2. If You are in any doubt as to whether a Transaction has been accepted successfully, You should contact [email protected]

11.5 Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise.

11.6 In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes or bets will be accepted by us.

11.7 We may cancel or amend a Transaction due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well because terms set out for Verification of Your Identity.

12. REMOTE GAMING OR BETTING

12.1 Where You are accessing the Services via an electronic form of communication You should be aware that:

12.1.1 in relation to Your use of the Website for the placing of bets or playing of games:

12.1.1.1 You may be using a connection or equipment which is slower than such equipment used by others and this may affect Your performance in time critical events offered via the Website;

12.1.1.2 You may encounter system flaws, faults, errors or service interruption which will be dealt with in accordance with IT Failure as below;

12.1.1.3 the Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website.

13. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY

13.1 The following practices (or any of them) in relation to the Services:

  • abuse of bonuses or other promotions; and/or
  • using unfair external factors or influences (commonly known as cheating); and/or
  • taking unfair advantage (as defined below);
  • opening any Duplicate Accounts; and/or
  • undertaking fraudulent practice or criminal activity (as defined below),

constitute “Prohibited Practices” and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.

13.2 If You suspect a person is engaged in any Prohibited Practice, You shall as soon as reasonably practicable report it to us by e-mailing us or telephoning Customer Services.

13.3 You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services.

13.4 If:

13.4.1 we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or

13.4.2 You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or

13.4.3 we become aware that You have “charged back” or denied any of the purchases or deposits that You made to Your Account; or

13.4.4 in our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the Licensing Authority; or

13.4.5 You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of Your Account) we shall have the right, in respect of Your Account (and/or any other account held by You with an Operator Group company) to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 13.4. The rights set out in this paragraph 13.4 are without prejudice to any other rights (including any common law rights) that we may have against You, whether under the Terms of Use or otherwise.

13.5 For the purposes of this paragraph 12:

13.5.1 “fraudulent practice” means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; and (e) any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;

13.5.2 “criminal activity” shall include, without limitation, money laundering and any offence under any law or regulation in Your country, where you are playing from or where your IP has been registered; and

13.5.3 “unfair advantage” shall include, without limitation:

13.5.3.1 the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);

13.5.3.2 the use of third party software or analysis systems; or

13.5.3.3 the exploitation by You, of an Error as defined below, in any case either to Your advantage and/or to the disadvantage of us or others.

13.6 In exercising any of our rights under paragraph 12.4 in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our other customers.

13.7 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.

14. CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE

CLOSURE AND TERMINATION BY YOU

14.1 Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time, by contacting us through [email protected]:

14.1.1 indicating Your wish to close Your Account; and

14.1.2 stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same.

We will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).

14.2 When You request closure of Your Account under paragraph 14.1 we will, subject to paragraph 13.3, return any outstanding balance in Your Account to You.

14.3 Upon any termination of Your Account under this paragraph 14 we shall be entitled (without limiting our rights under paragraph 14.6) to withhold, from the repayment of the outstanding balance on Your Account, any monies: (a) pursuant to Collusion, Cheating, Fraud and Criminal Activity); (b) pursuant to Breach of the Terms of Use; (c) as otherwise provided by the Terms of Use; or (d) as required by law or regulation.

14.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.

14.5 Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use which are in force at the date of any such re-opening and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid.

CLOSURE AND TERMINATION BY US

14.6 We are, at any time (and notwithstanding any other provisions contained in the Terms of Use), entitled to close Your Account and terminate the Terms of Use on written notice (or attempted notice) to You using Your Contact Details. In the event of any such termination by us we shall, subject to paragraph 14.7, as soon as reasonably practicable following a request by You, refund the balance of Your Account.

14.7 Where we close Your Account and terminate the Terms of Use pursuant to Collusion, Cheating, Fraud and Criminal Activity or Breach of the Terms of Use, the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise). Closure of Your Account and Termination of the Terms of Use, other than pursuant to paragraphs 12 or 21 of these General Terms, will not affect any outstanding bets, provided that such outstanding bets are valid and You are not in breach of the Terms of Use in any way. For the avoidance of doubt, we will not credit any bonuses into Your Account, nor will You be entitled to any contingent winnings, at any time after the date on which it has been closed (whether by us pursuant to the Terms of Use, or in response to Your request).

14.8 The following paragraphs shall survive any termination of the Terms of Use: 20, 21, 22, 23, 24, 26, 27, 29, 30, 31, 32, 33 and 35 and any other paragraphs which are required for the purposes of interpretation; together with any relevant sections of the Game Rules, the Privacy Policy and the Additional Terms.

SUSPENSION BY US

14.9 We shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms of Use. Upon the suspension of Your Account: (a) no activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by us; (b) no bonuses or contingent winnings will be credited to the Account; and (c) we shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.

15. ACCESS TO, AND USE OF, THE SERVICES

15.1 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment, networks and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third party software or hardware, including (for the avoidance of doubt) third party analysis which promise certain results from any of the Services.

15.2 Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.

15.3 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.

15.4 Any material (other than Software under paragraph 17) downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.

15.5 Where we have reason to believe that Your use of the Services is in breach of any of paragraphs 15.2, 15.3, 15.4 we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.

16. BETTING AND GAMING TERMS

16.1 Expressions used in the betting and gaming industry are numerous. Should You be in any doubt as to the meaning of any expression, You should:

16.1.1 look up its meaning in relating to the event or game You are betting or gaming on;

16.1.2 if You are still in any doubt, contact [email protected] for clarification; and

16.1.3 not place any bet or game on any event until its meaning is understood to Your satisfaction,

because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.

17. ALTERATION OF THE WEBSITE

We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.

18. THIRD PARTY SOFTWARE

18.1 In order to use the products offered through the Services, You may be required to download and install software supplied by third parties on to Your Access Device (“Software”). Software may include, but is not limited to: Access Device applications, our download Casino and Poker products and any promotional, marketing and/or facility applications, products and software.

18.2 In such circumstances, You may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (a ” Third Party Software Agreement”). In case of any inconsistency between the Terms of Use and any Third Party Software Agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.

18.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device’s specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.

18.4 Notwithstanding that the Services provided via any Access Device application shall be subject to the Terms of Use, the terms under which any application (“App”) is downloaded or installed onto Your Access Device shall be governed by the agreement entered into between You and the supplier of the relevant App but, in case of any inconsistency between the Terms of Use and any such agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.

19. IT FAILURE

Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on the Operator’s server immediately prior to the occurrence of the problem).

20. ERRORS OR OMISSIONS

20.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:

20.1.1 where we mis-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;

20.1.2 where we have made a ‘palpable error’. A palpable error occurs where:

20.1.2.1 in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or

20.1.2.2 in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;

20.1.3 where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’);

20.1.4 where an error has been made as a result of a Prohibited Practice;

20.1.5 where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);

20.1.6 where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or

20.1.7 where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account,

such circumstances being referred to as an “Error

20.2 We reserve the right to:

20.2.1 correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or

20.2.2 where it is not reasonably practicable to correct and re-settle under 20.2.1 above, to declare the bet void and return Your stake into Your Account; or

20.2.3 in circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in there Terms of Use.

20.3 Any monies which are credited to Your Account, or paid to You as a result of an Error shall be deemed to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have monies in Your Account we may reclaim these monies from Your Account pursuant Terms of Use. We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.

20.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.

20.5 You shall inform us as soon as reasonably practicable should You become aware of any Error.

20.6 Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall immediately repay to us any such amounts when a demand for repayment is made by us to You.

21. EXCLUSION OF OUR LIABILITY

21.1 Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.

21.2 We will provide the Services with reasonable skill and care and substantially as described in the Terms of Use. We do not make any other promises or warranties regarding the Services, or any products or services forming a part of the Services, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality and/or fitness for Your purpose). In particular, we do not warrant that the Website will have uninterrupted availability or that it will be free of bugs, viruses or other errors.

21.3 WE (INCLUDING OUR GROUP COMPANIES, PAYMENT PROCESSOR, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN RESPECT OF ANY:

21.3.1 LOSS OF DATA;

21.3.2 LOSS OF PROFITS;

21.3.3 LOSS OF REVENUE;

21.3.4 LOSS OF BUSINESS OPPORTUNITY;

21.3.5 LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;

21.3.6 BUSINESS INTERRUPTION; OR

21.3.7 ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN WHERE SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING POSSIBLE, ARISING OUT OF THE TERMS OF USE OR ANY USE WHATSOEVER BY YOU OF THE SERVICES.

22. BREACH OF THE TERMS OF USE

22.1 You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:

22.1.1 the access to and use of the Services by You or by anyone else using Your username and password; and/or

22.1.2 any breach by You of any of the terms and provisions of the Terms of Use.

22.2 Where You are in breach of the Terms of Use, we may at our sole discretion, prior to any suspension or termination of Your Account, notify You (using Your Contact Details) that You are in breach, requiring You to stop the relevant act or failure to act, and/or requiring You to put right an act or fault on Your part and warning You of our intended action if You do not do so, provided always that such notification shall not be a pre-condition to any suspension or termination of Your Account.

22.3 We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of the Terms of Use.

22.4 In addition to any other remedy available, if You breach any of the Terms of Use we shall be entitled to recover from Your Account any positive balance to the extent of any amount reasonably claimed against You pursuant to paragraph 21.1.

23. INTELLECTUAL PROPERTY RIGHTS

23.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.

23.2 Under no circumstances shall the use of the Services grant to You any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by us or by any third party whatsoever, other than a personal, non-exclusive, non-sub-licensable licence to use such intellectual property rights in connection with Your personal, non-commercial use of the Services pursuant to the Terms of Use.

23.3 No rights whatsoever are granted to use or reproduce any trade marks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.

23.4 You must not, nor must You allow any other person to copy, store, publish, rent, licence, sell, distribute, alter, add to, delete, remove or tamper with the Website or any part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter the Website, other than in the course of viewing or using the Website in accordance with the Terms of Use.

23.5 All intellectual property rights in the name “Casinoprizma”, the logos, designs, trade marks and other distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion on the Website vest in the Operator or the applicable third party. You agree not to display or use such logos, designs, trade marks and other distinctive brand features in any manner without our prior written consent.

24. VIRUSES, HACKING AND OTHER OFFENCES

24.1 You shall not:

24.1.1 corrupt the Website;

24.1.2 attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;

24.1.3 flood the Website with information, multiple submissions or “spam”;

24.1.4 knowingly or negligently use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs or similar material that is malicious or harmful;

24.1.5 interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;

24.1.6 attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.

24.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.

24.3 Website is free from malicious software.

25. YOUR PERSONAL INFORMATION

25.1 All information on Your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Privacy Policy).

25.2 We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.

25.3 Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as “Your Personal Information“).

25.4 By providing us with Your Personal Information, You consent to our processing Your Personal Information, including any of the same which is particularly sensitive:

25.4.1 for the purposes set out in the Terms of Use (including the Privacy Policy); and

25.4.2 for other purposes where we (including Payment Processor) need to process Your Personal Information for the purposes of operating the Services,

including by sharing it with our service providers, employees and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.

25.5 We may retain copies of any communications that You send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from You.

26. USE OF ‘COOKIES’ ON THE WEBSITE

26.1 The Website may use ‘cookies’ to track Your use of the internet and to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto Your Access Device when You access the Website and it allows us to recognise when You come back to the Website. We use or shall use cookies for the operation of the Website, including (for example) to allow You to remain logged in as You browse between, and use Your Account to bet on or play games on, different parts of the Website. We also use cookies for our own analytical purposes so that we can identify where customers have encountered technical problems on the Website, and therefore help us improve our customers’ experience.

26.2 If You object to cookies or want to delete any cookies that are already stored on Your Access Device, we recommend that You follow the instructions for deleting existing cookies and disabling future cookies on Your file management and internet browsing software. Further information on deleting or controlling cookies is available within our Privacy Policy or at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies You may not be able to access certain areas or features of the Website.

27. COMPLAINTS AND NOTICES

27.1 No claim or dispute with regard to:

27.1.1 the acceptance or settlement of a bet which You have made using the Services will be considered more than thirty days after the date of the original transaction; and

27.1.2 a game which You have played using the Services will be considered more than twelve weeks after the date on which the relevant transaction or game play took place.

27.2 Should You wish to make a complaint regarding the Services, as a first step You should, as soon as reasonably practicable, contact [email protected] about Your complaint, which will be escalated as necessary within our Support team until resolution.

27.3 You acknowledge that our random number generator will determine the outcome of the games played through the Services and You accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server used by the Operator, the result that appears on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.

27.4 When we wish to contact You, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by telephone (including where we leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.

27.5 If there is no reaction on your complaint or notice from us or in your opinion the issue is not yet resolved, you can file a complaint or notice to the licensing and supervision organization contacting [email protected].

28. TRANSFER OF RIGHTS AND OBLIGATIONS

28.1 We reserve the right to transfer, assign, sublicense or pledge the Terms of Use (an “assignment”), in whole or in part, to any person without notice to You, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.

28.2 You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under the Terms of Use.

29. EVENTS OUTSIDE OUR CONTROL

29.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including (without limitation) any telecommunications network failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a “Force Majeure Event“).

29.2 Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

30. WAIVER

29.1 If we fail to insist upon strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.

30.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

30.3 No waiver by us of any of the provisions of the Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with paragraph 27 (Complaints and Notices) above.

31. SEVERABILITY

31.1 If any of the Terms of Use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

31.2 In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator’s original intent.

32. ENTIRE AGREEMENT

32.1 The Terms of Use and any document expressly referred to in them represent the entire agreement between You and us and supersede any prior agreement, understanding or arrangement between You and us, whether oral or in writing.

32.2 We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in the Terms of Use.

32.3 Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in the Terms of Use.

33. THIRD PARTY RIGHTS

33.1 With the exception of the Operator’s Group companies, unless these Terms of Use expressly state otherwise a person who is not a party to these Terms of Use has no right to enforce any of the terms.

34. LAW AND JURISDICTION

34.1 These Terms of Use shall (subject to paragraph 25.2) be governed by and interpreted in accordance with the laws of the Scotland, UK.

35. RESPONSIBLE GAMING/GAMBLING

35.1 For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables You to close Your Account or restrict Your ability to place bets or game on the Website for a minimum period of six months. Once Your Account has been self-excluded You will be unable to reactivate the Account under any circumstances until the expiry of the period chosen under this paragraph. At the expiry of the self-exclusion period You will be entitled to re-commence use of the Services by contacting [email protected]

35.2 In case you are concerned about your gambling practices there are a number of guidelines you may find useful:

35.2.1 try and establish limits for the amounts you want to wager or deposit.

35.2.2 consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.

35.2.3 try not to let gambling interfere with your daily responsibilities.

35.3 Mind that gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication.

35.4 You should always be aware, that gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt. Recognising that you may be developing a gambling problem is the first step to regaining control.

35.5 Please bear in mind, that:

35.5.1 Gambling should be entertaining and not seen as a way of making money

35.5.2 you should avoid chasing losses

35.5.3 Only gamble what you can afford to lose

35.5.4 Keep track of time and the amount you spend gambling

35.6 If You require any information relating to this contact our Support [email protected] or view our Responsible Gambling section.

35.7 The Operator is committed to supporting Responsible Gambling initiatives. We suggest to visit www.responsiblegambling.org for further help, if you feel that gambling starts to become a problem for you.

36. LINKS

Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it without our express written permission.

37. CONTACTING US

The Operator can be contacted by e-mail [email protected] and/or telephone +1(123) 456-75-90 Please note that all calls may be recorded for training and security purposes. If You are concerned about your gambling practices there are a number of guidelines you may find useful:

  • Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
  • Try not to let gambling interfere with your daily responsibilities.
  • Gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication. We recommend that you consult your GP for more information.
  • Gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.